Our Team
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CHIEF EXECUTIVE OFFICE
Mike’s role as CEO of Total Ticketing unites his greatest passions: computing, technology and events.
Prior to co-founding the group, MIke had a lengthy career in IT and oversaw the successful birth and launch of several technology businesses.Mike has a Bachelors (BEng Hons) degree from Nottingham Trent University in Electronics and Computing and an MSc Degree from Liverpool University in Computer Science.
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CHIEF PRODUCT OFFICER
Pete has overseen the development of the business since inception in 2011.
He was previously a Founding Director of IT Specialist, Kite Systems, and Director of Operations for RT Sourcing. Pete has e-commerce experience across a range of roles, spanning market research, logistics and commercial management, having previously spent several years working with Dixons Stores Group and Sit-Up TV in the UK.
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HEAD OF PARTNERSHIPS
Kinny, a Hong Kong-born, UK-educated leader with 18+ years in event management and business development, has driven innovation across film, sports, and live entertainment. As Head of Partnerships at Clockenflap since 2012, she shaped its brand strategy and cultural impact. In 2017, she expanded her role to Total Ticketing Limited, broadening its reach across entertainment, culture, and sports in Hong Kong, Macau, and beyond. A strategic connector, Kinny turns partnerships into lasting success through unforgettable experiences and seamless ticketing solutions.
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HEAD OF TECHNOLOGY
Bob has over 20 years of experience in both leadership and hands-on roles in IT, covering in-house, consulting and software vendors across a variety of industries (including Banking, Utilities, Aircraft Leasing and Betting). His experience in delivering high complexity projects to critical systems in highly regulated environments helps him to understand and plan for the complexities of the varied environments of ticketing and event management across the globe.
Bob is passionate about providing a robust, reliable, scalable and secure platform for all of Total Ticketing's Customers and drives his team to constantly challenge themselves to evolve and improve all aspects of the platform, especially in the never-ending battle against bots!
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SENIOR DEVELOPER & LEAD ARCHITECT
Dan has served as Senior Developer and Lead Architect at Total Ticketing since 2015, where he combines technical expertise with strategic vision to deliver high-performance, secure, and maintainable solutions. With a passion for all aspects of computing and technology, Dan ensures Total Ticketing's services meet the highest standards of reliability and innovation.
Previously, Dan honed his skills as a Senior Developer at Kite Systems, contributing to diverse web development and IT projects that broadened his technical versatility. He holds a Bachelor's degree in Computing and Internet Technology from Bournemouth University, UK, providing him with a strong foundation in both theoretical principles and practical application.
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CUSTOMER SUCCESS MANAGER
Stephanie brings first-hand industry experience, from her early days as an usher to leading event management, ticketing operations, and customer servicing across different event formats including stadium tours, music festivals, sporting events and more. Having been on every side of the equation, as a customer, event owner, and system provider, Stephanie understands what it takes to sell, support, and deliver successful events - usually under pressure and with very little room for error. Stephanie holds a Bachelor’s degree in Business Economics from the University of the Philippines (UP) and a Certificate in Music Business from University of California Los Angeles (UCLA)
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SALES MANAGER
Phoenix brings a hospitality-first approach to ticketing, honed through 10 years as a Chief Purser at an international airline, where she earned the Hong Kong Airport Authority's Excellent Service Award. Known for her warm yet professional sales style, driven by a genuine passion to make client success her top priority. Phoenix transforms event visions into sold-out realities through a unique blend of strategic thinking and genuine relationship-building.
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SOFTWARE ARCHITECT
"How does it work?" is the main driver on Ian's journey of exploring new technologies as well as mastering existing skills. From studying microelectronics in St. Petersburg University of Information Technologies, Mechanics and Optics to supporting time-critical ferry operator systems, through development of privacy-first law systems to dynamic and technology pioneering events industry, Ian solves the problem with the most suitable tools.
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SENIOR MANAGER, OPERATIONS
With over 9 years of experience in ticketing system operations and event management, Lloyd has played a key role in supporting large-scale international events and clients. Since joining Total Ticketing Limited (Magnetic Asia Limited) in 2016, he has overseen system support, client onboarding, and on-site operations for major projects including the Hong Kong Rugby Sevens, FIA Formula-E Hong Kong ePrix, Clockenflap Music & Arts Festival, Fuji Rock Festival, Summer Sonic Tokyo, Road to Ultra and more.
Now based in London, Lloyd continues to drive TTL’s global expansion, bringing extensive expertise in ticketing systems, event payment & access control solutions, and providing operations support to clients across markets in Asia, Europe, and North America. He holds a bachelor’s degree in International Business Management from Northumbria University, UK.
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SCRUM MASTERApter supports Total Ticketing's technology teams as Scrum Master, helping to improve delivery flow, team collaboration, and Agile practices. Working closely with development, QA, product, and project teams, she focuses on removing impediments, increasing transparency, and supporting continuous improvement.
Passionate about servant leadership and practical Agile adoption, Apter enjoys creating an environment where teams can communicate openly and stay focused.
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PLATFORM OPS TEAMS LEAD
Passionate about building and automating scalable, resilient cloud infrastructure. An enthusiastic learner, always seeking to implement solutions that improve scalability, streamline CI/CD pipelines, security for the entire platform and foster a culture of Devops best practices. I have experience in multiple cloud platforms and my previous experience is with Insurance and banking domains. I hold a Bachelor's degree in Electronics and Communication Engineering. I enjoy teamwork while equally comfortable working as an independent contributor in a team.
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BUSINESS ANALYSIS MANAGER
A results-driven Business Analysis Manager with a passion for delivering effective solutions from concept to completion. At Total Ticketing, I lead a team dedicated to optimizing the user experience by overseeing the end-to-end process, from initial requirements to successful system implementation. My expertise includes solution delivery, project lifecycle management, and collaborating with development teams to ensure a smooth and effective rollout of new features. I thrive on bringing complex ideas to life and empowering teams to build innovative solutions that make a real impact on the ticketing industry.
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BUSINESS ANALYST
Jonas is passionate about building user-friendly solutions that emphasize simplicity and effectiveness. With a background in both business analysis and operations, he understands organizational challenges and crafts tailored solutions that align with business objectives and boost productivity.
Known for his friendly and helpful spirit, Jonas actively listens to client needs to ensure the solutions match expected results.
Outside of work, he is an avid lover of music, film and hiking
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TICKETING OPERATION OFFICER
With a commitment to creating unforgettable experiences, our Ticketing Operation Officer, Calantha, brings a personal touch to every event. With a background in ticketing systems and customer service, she has been instrumental in ensuring that our ticketing processes run smoothly.
Since joining Total Ticketing, Calantha has excelled in managing ticketing operations, from client onboarding to on-site support. Her passion for connecting people to memorable moments shines through in every interaction, whether it's addressing customer inquiries or coordinating logistics for major events.
Now part of our dynamic team, Calantha is dedicated to enhancing the customer experience and ensuring each event is a success, making her a vital part of our mission to deliver exceptional service.
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BUSINESS ANALYST
A dedicated Business Analyst with solid experience in the ticketing systems domain, specializing in requirements gathering, documentation, and process improvement. My role focuses on preparing and refining internal feature requirements by collaborating closely with stakeholders to ensure business needs are clearly defined and aligned with organizational goals.
I’m on great terms with the development and testing teams, helping to connect what the business wants with what the tech can deliver. By making sure user stories are clear and keeping track of all the requirements, we’re aiming for super smooth communication and a speedy, top-notch feature release.
About Us
Total Ticketing is a B2B supplier of enterprise grade inventory management and ticketing software as a service.
Our flexible software powers, integrated resorts and casinos, stadiums and arenas, festivals and promoters, attractions and theme parks, theatres and travel agents, national sports associations, and more…
Formed in Hong Kong in 2011 to meet the needs of the Clockenflap Music and Arts Festival, we were Asia’s first full digital ticketing system. We are active across Asia and beyond, with offices in Hong Kong, Singapore, Japan, China, the UK and Canada.